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Terence Watts (@terencewatts)
Join date: Sep 15th 2010
Community posts: 75
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I hope somebody can help quickly with this one - my network has completely collapsed. I was installing some emailing software (recommended on this forum) and everything stopped - all I get is 'Cannot connect to MYSQL server'

The database is still present and I had backed it up. I've restored all the files from the original but still the fault persists.

Hope somebody can help me quickly!

173 months ago
Vincent T (@vincent)
Join date: Jun 18th 2010
Community posts: 298
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Please send your database access info and a temporary FTP account to Jcow support team. We will help you ASAP.

It is not wise to install 3rd part module directly to a production server. That is why we made the "Directory" app, so that we can review every module before published.

173 months ago
Terence Watts (@terencewatts)
Join date: Sep 15th 2010
Community posts: 75
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Thank you for your speedy response! Sorry for messing things up...


173 months ago
Terence Watts (@terencewatts)
Join date: Sep 15th 2010
Community posts: 75
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This is not really secure is it?! Can you get the details then delete the post for me? THanks!

173 months ago
Terence Watts (@terencewatts)
Join date: Sep 15th 2010
Community posts: 75
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You'll need the password, of course... can I email it securely rather than post it here?

173 months ago
Vincent T (@vincent)
Join date: Jun 18th 2010
Community posts: 298
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OH NO, do not post the info here, I have deleted the info.
Please change the password immediately and send the new one to support via email.

173 months ago
Terence Watts (@terencewatts)
Join date: Sep 15th 2010
Community posts: 75
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OK - sent by email though not addressed directly to you, just to 'support'

Thanks for you help and sorry to create problems!

173 months ago