I had it happened to more than one of my members and they said they didn't received anything at all. I believe them beca.. <a href="#5521">View</a>" target="_blank">community.jcow.net/forums/viewthread/1371#5521">View</a> | <a href="community.jcow.net/forums/newreply/5550">Reply</a>
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Have they checked there Junk mail box? Sometimes server mail..